When your order ships, we email you a tracking number. If you don’t see it, check your spam or junk folder. Most orders ship by FedEx, and some ship by UPS or OnTrac.

Can’t find it? Chat with us or call 1-844-610-1005 and we’ll look it up for you.

Check around your door, with your neighbors and in your building’s package room. If it’s still missing, contact us. We can send you the driver’s delivery photo, check the shipping address and work with you on a replacement.

We ship from more than one warehouse, so part of your order can come from a different location and arrive on a different day. Each box has its own tracking number.

Your order can show Completed once the first box ships, even if another is still on the way. You may also see a second, smaller charge for the part that shipped separately; it’s a temporary hold and drops off on its own. If something seems to be missing, contact us and we’ll send you every tracking number.

That status usually means your order is still being processed. Once it ships, the status changes to Completed.

If your account has an unpaid balance from an earlier order, new orders wait until it’s paid. If your order seems stuck, contact us and we’ll check.

Yes. Chat with us, call 1-844-610-1005 or email customerservice@lovegroomers.com and we’ll email you a copy. You can also see your orders in your account when you’re logged in.

You can return new, unused items within 1 year of purchase for a replacement or refund. See our Return Policy for the details.

Pack the items in a sturdy box with a copy of your invoice, the item numbers you’re returning and the reason for the return. Ship it with any carrier to:

We don’t send prepaid return labels, so return shipping is up to you. If we sent the wrong item, or it arrived damaged or defective, contact us first and we’ll take care of it.

We’re sorry! Chat with us, call 1-844-610-1005 or email photos of the damage to customerservice@lovegroomers.com. We’ll send a replacement or issue a refund. In most cases you don’t need to send the damaged item back.

Contact us with your order number and what you received, and we’ll ship the correct item at no charge.

Refunds go back to the payment method you used on the order. We enter your refund within about 2 business days of receiving your return, and it usually shows on your account 1 to 3 business days after that, depending on your bank.

Yes. Tell us about the dog’s coat and what you’re trying to fix, and our team will recommend products. Chat with us or call 1-844-610-1005.

Check the product details, which list the clippers each item fits. If you’re not sure, chat with us and tell us your clipper’s brand and model, and we’ll check for you.

We ship the rest of your order right away and send the backordered item as soon as it arrives. We’ll give you an estimated date when we have one. If you’d rather not wait, we can switch it to a similar item that’s in stock or refund it.

Contact us with the item and your order number or order date. We’ll check the warranty and work with the manufacturer on a replacement part or product.

We also sell many replacement parts, such as dryer filters, blades and blade drives.

No, we don’t offer coupon or promo codes. You can find our current deals on the On Sale page.

Yes. If you find the same item for less anywhere, we’ll match it. All we need is the price you saw, where you saw it and our matching product number.

Call 1-844-610-1005, email customerservice@lovegroomers.com, or add the details in the Order Notes section at checkout. Our guarantee lasts 90 days, so if you find it for less after you buy from us, we’ll match it up to 90 days later.

Yes. Email a copy of your state-issued tax exemption certificate to customerservice@lovegroomers.com. Once it’s reviewed and approved, we’ll set up your account as tax exempt.

We accept credit and debit cards, PayPal, Apple Pay, Venmo and Google Pay. You can also call 1-844-610-1005 to order by phone.

We don’t save payment information, so you’ll enter it each time you order.

We don’t offer payment plans, but you can finance equipment and tools through QuickSpark. See Equipment Financing to apply.

Call 1-844-610-1005 or chat with us right away. If your order hasn’t shipped, we can cancel it, change the items or fix the shipping address. If a change costs more, we’ll take the difference over the phone.

If your order has already shipped, you’ll need to pay return shipping or place a second order for the new items.

Sign in on our Manage Subscriptions page to see and edit your subscriptions.

You can also chat with us, call 1-844-610-1005 or email customerservice@lovegroomers.com. We can add or remove items or cancel your subscription for you.

Ground orders over $75 shipping to the 48 continental United States ship free. Orders of $75 or less pay a flat $9.95. Tables, tubs and other motor freight items aren’t included in free shipping.

Ground orders placed before 3pm local time ship the same day, and most arrive 1 to 2 business days after they ship. We offer next day delivery to 80% of the U.S. population at no extra charge. If you live outside our one-day shipping zones, Next Day Air and Second Day Air are available.

Some items, such as blade coolants and cleaners, are flammable and can’t ship by air.

We don’t offer same-day delivery. Overnight and other air shipping is available for an extra charge. Choose it at checkout, or contact us before you order and we’ll quote it for you.

Some items, including tables and tubs, must ship by motor freight. Motor freight items are not included in free shipping. Motor freight orders placed before 2pm local time ship the same day.

Orders to Alaska, Hawaii and U.S. territories such as Puerto Rico don’t get free shipping. Shipping is priced by size, weight, quantity and address, and some orders have to ship by air.

Your items won’t ship until Love Groomers contacts you, so please check your email. We’ll send you the shipping charges and ship your order once payment is received.

No, we don’t ship outside the United States. We do ship to Alaska, Hawaii and U.S. territories such as Puerto Rico.

Yes. You can pick up orders at our warehouses Monday to Friday, 9am to 3pm. Call 1-844-610-1005 to place your order ahead of time so we can make sure your items are in stock at that warehouse. The warehouses are for pickup only, with nothing on display.

• St. Louis, MO12955 Enterprise Way
  Bridgeton, MO 63044
• Sparks, NV860 E Glendale
  Sparks, NV 89431
• Mechanicsburg, PA270 Silver Spring Rd, Suite 400
  Mechanicsburg, PA 17050
• Pooler, GA1030 S H Morgan Parkway
  Pooler, GA 31322
• Shreveport, LA2005 Texas Ave
  Shreveport, LA 71103

We don’t have separate business accounts. Everyone uses the same account, and you can add your business name when you create your account.

Use Forgot Password to get a reset link by email, and check your spam or junk folder if you don’t see it. Still stuck? Contact us and we’ll send you a new reset link.